Support

Desktop Product Support

For questions related to our desktop products, such as BCL easyPDF Printer Driver and BCL easyConverter Desktop, submit your questions here.

My Hyperlinks are not converted

PDF Online free service does not support hyperlinks. To properly convert hyperlinks that are in Word documents, try BCL easyPDF Printer Driver.

BCL easyPDF Printer Driver installs a button in MSWord which allow you to use the hyperlink and bookmarking features.

The PDF that I received could not be opened because it contained no pages

The reason the PDF page contains no pages is because the margin is outside of the pritable area.

To see what's going on, first open your document in MSWord. The go to File > Print and print to a regular printer. You'll see that MSWord pop-ups a warning "the margin is outside of printable area". PDF Online can't convert your document properly because of this warning dialog box pops up.

To fix this, go to File > Page Setup and increase the margins. Double check by trying to print it to a regular printer again, make sure Word doesn't pop-up the warning message. Save the document and then resubmit it to PDF Online.

A better solutions is to use easyPDF Printer Driver to convert it to PDF in your own PC

Most of the problem our users encounter are email-related problems, so:

• Make sure that your email inbox isn’t full
• Make sure that you can receive PDF attachments (ask your network administrator)
• If you only accept email from senders in your white-list, make sure that you add "pdfonline@bcltechnologies.com" to your white-list.

Important information about the PDF output

• Reduced Image Resolution
• Hyperlinks in MSWord document are not converted
• Fonts are not embedded nor subsetted
• PDF Metadata (indexable by Google) is empty

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Create PDF in your own PC

If you want to install the PDF creation software in your own computer, you can purchase our easyPDF Printer Driver for only $14.95. It's the easiest and the most reliable way to convert *ANY" documents (including HTML) into PDF. Not only that, it has all the features that you'll ever need in a PDF creation software. Download the free trial now.