English | 日本

BCL easyPDF Printer Support

I downloaded BCL easyPDF Printer 6. During installation process, I’ve encountered error message “AddPrinterDriverEx: The system cannot find the file specified (2)”. What do I do?

If you are installing in 64-bit machine, you might not download the correct version. Download the 64-bit version.

If you are installing in 32-bit machine, please follow these steps below:

In Windows taskbar, Go to Start > Settings > Control Panel
In the Control Panel, double click on the "System" icon
Click on the "Advanced" Tab
Click on the "Environment Variables.." button
In the "System Variables" window (the one on the bottom), scroll down
to locate "Path" variable. Select that variable and click on the "Edit" button
In the "Variable Value" field, check to see that the following is listed somewhere in that string of values: %SystemRoot%\System32\Wbem, for example: C:\WINNT\System32\Wbem
If it's not, then please add it to the end (don't forget to add a semi-colon to separate each variable. For example: Variable Value: ...<other values. be careful not to delete anything!>...; %SystemRoot%\System32\Wbem
Restart your computer (very important), then try to install BCL easyPDF Printer again.

I have installed BCL easyPDF Printer. How do I use it? Whenever I click on the desktop icon, it kept trying to re-install the software.

Please see below for a quick summary on how to use the software:

MS Word to PDF
Once you've installed BCL easyPDF Printer, there should be a "PDF" icon on the MS Word toolbar that you could click to convert your doc to PDF.
Other files to PDF
Click File > Print > easyPDF Printer 6

Or click the link below to see a video demo.
http://www.youtube.com/watch?v=R0JtgExaGE0&feature=player_embedded

Please note that once you have converted the file to PDF, you will need a PDF viewer in order to view the PDF file. You could download free PDF viewer software (i.e. Adobe Reader) from either Adobe website or other sources.

The PDF icon disappear from MS Word toolbar. How can I get it back?

Please follow these steps below in order to have the PDF icon back into your MS Word:

MS Word 2003:

Open MS Word
View > Toolbars > click on "BCL easyPDF Printer 6"

MS Word 2007:
click > office button > word options > add-ins > in manage find disabled items and press GO > then enable the BCL easyPDF Printer 6

If the PDF button still does not show up:

Close Outlook and Word. Make sure winword.exe is not a running process in the Task Manager.
Uninstall easyPDF Printer and then reinstall and enter your license # to activate the software. Open Word, the "PDF" button should be there.
If not, go to the help dropdown and see if any add-ins are disabled.

How come the PDF result does not look the same as my document?

The PDF files are being converted as it looks like when you print preview your original document. Please check your original document for details on the presentation.