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To expedite resolution of your support request, please include detailed information including the following (as applicable):

1. O/S (Windows, Linux, etc, including version number and 32-bit or 64-bit)
2. Microsoft Office or Open Office version number (including 32-bit or 64-bit)
3. Internet Explorer version number (including 32-bit or 64-bit)
4. Full error message displayed (if any)
5. easyPDF SDK or easyConverter SDK build number (You can find it in Control Panel > Add/Remove Programs)
6. Description of your application
7. Source code and sample input/output documents (use the attached files feature below)
8. Any additional information that would be helpful